IPC Systems has entered into a strategic partnership with Luware to broaden distribution of Luware Recording, a cloud-based compliance recording solution designed for financial services firms. The collaboration allows IPC to offer its financial institution clients access to Luware’s recording platform, which captures and stores communications data to meet regulatory requirements around trade surveillance and record-keeping.
The partnership addresses growing regulatory pressure on brokers and financial firms to maintain comprehensive records of client communications across multiple channels. Compliance recording has become increasingly complex as trading desks and client-facing teams communicate through voice, messaging platforms, and collaboration tools beyond traditional phone lines. Cloud-based solutions like Luware Recording enable firms to consolidate compliance recording infrastructure without maintaining on-premise hardware, reducing operational costs while ensuring regulatory adherence.
For FX brokers and payment businesses, robust communication recording is essential for demonstrating compliance with regulations including MiFID II in Europe, FINRA rules in the United States, and similar frameworks in other jurisdictions that mandate retention of client interaction records. Failure to maintain adequate recording systems can result in significant fines and licence restrictions from supervisory authorities. The integration with IPC’s existing communications infrastructure offers firms a streamlined pathway to meeting these obligations, particularly as regulators increasingly scrutinize firms’ ability to reconstruct trading decisions and client advice.
FXnCO Insight
As regulatory expectations around communication surveillance intensify globally, brokers should view compliance recording not as a technical checkbox but as foundational infrastructure that protects both regulatory standing and operational resilience.
Source: Finextra