Retail forex brokers are winning the vast majority of trader disputes, according to 2025 data from the Financial Commission analyzed by FM Intelligence. Of 1,468 complaints reviewed by an independent panel, brokers were found not at fault in 94.8% of cases. Traders sought $21.4 million collectively but received just $496,304 in payouts, with a median claim of $397.50. Withdrawal delays topped complaints at 558 cases, yet 92.8% favored brokers due to routine verification, bank processing times, or bonus conditions.
In Polish retail trading, XTB added 48,226 accounts in May, maintaining dominance with 1,087,740 total accounts—double its nearest competitor mBank at 560,967. However, growth has decelerated from 68,300 additions in January.
Meanwhile, publicly-traded eToro is pursuing expansion through acquisitions. CEO Yoni Assia confirmed the firm is negotiating to purchase two companies, one in the US and another internationally, as it builds out its wealth-tech capabilities beyond core trading services.
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FXnCO Insight
** The dispute data suggests broker reputational damage from complaints may be disproportionate to actual fault, creating opportunity for firms that invest in transparent communication during routine account reviews.
Source: Finance Magnates